Healthcare platform Practo[1] on Wednesday announced the launch of its new solution Practo Trinity, which rings on board ICICI Lombard to deliver cashless coverage for OPD visits to the local doctor. This is done through a new app called IL Take Care, which uses Practo's technology to book an appointment, automatically file an insurance claim, and process it in real time, and you can also use it to order the medicines prescribed to you.
Shashank ND, founder and CEO of Practo, explains how it'll work. "You can go to the ICICI Lombard app, our app, or directly to the clinic and present yourself as a policy holder," he says, "and the doctor if he's using our software, will be able to validate whether it's a genuine patient or not. Apart from which, the doctor will be able to then provide the entire analysis of his diagnosis, and we will immediately share this information with the insurance companies, and settle it real time."
"The patient will be able to walk away without having to pay cash," Shashank adds.
This kind of seamless experience is possible at hospitals, but the goal for Practo with Trinity was to extend it to neighbourhood doctors. "With Trinity’s integration into IL TakeCare, customers can visit ICICI Lombard empaneled clinics on Practo’s provider network by booking appointments through the app or just walking into a clinic," the company stated. "The system will recognise them automatically and verify the transaction to improve transparency."
It's a project that has been in the works at Practo for a long time. In previous conversations, Shashank told Gadgets 360 that he sees insurance as a key piece of healthcare in India, and now he tells us that for the last year, Practo has...